Dienstag, 17. November 2009

Service-Communities für Unternehmen nun auch mit Facebook-Anbindung | new Facebook integration modules launched

http://en.service-community.net now also offers a complete Facebook integration to companies that would like to offer their customers a better self-service and modern Web 2.0 channels. The Facebook solutions include a Facebook connect registration and a Facebook App to ask questions to both the community and the friends...


Aktuelle Pressemitteilung über die neuen Facebook-Module, die Unternehmen in ihre Self-Service-Community mit einbinden können, um die Facebook-Generation in ihrem Medium support-technisch zu bedienen.

Facebook-Connect bei hiogi als leichter Login nun auch für Service-Communities:

Fragen erscheinen bei hiogi UND / oder nur in der eigenen Timeline für Freunde:

Facebook-App für hiogi (Whitelabeling für Unternehmen möglich):


Freitag, 6. November 2009

Personal thoughts about the social service web and a new mindset that is needed

Björn Behrendt, the CEO of Service-Community.net writes in his blog about the clustered human intelligence as the megapower of the social web. He highlights six dimensions that service managers should train their staff in to be better prepared for customer dialogues on the social web and in order to change the mindset of employees: Social intelligence, Long-term perspective, Multimedia and cross-platform communication, Content awareness, A great portion of honesty and High-level of service orientation for individual problems.

Read the full blog post...

Mittwoch, 4. November 2009

hiogi GmbH launches international self-service community solution

Today we launched our English-speaking website of Service-Community.net. This new software-as-a-service for international corporations includes an instant deployment process that enables online executives to set up a brandnew service-community within minutes. Companies can test the Q&A functionalities, community modules, mobile inbound channels and the different options in the administrative backend 30 days for free.

A study by Forrester Research shows a 99% ROI for service-communities and a payback below 12 months. IDC expects this market to grow to $1.6 billion by 2013.

Our new international website includes:
The community software is set up in a modular and multilingual way. It has been running very successfully in Germany for over two years as a knowledge community for mobile adhoc answers and an English version can be tested on www.hiogi.com.

Please contact us, in case you are interested to learn more about our whitelabel technologies, the domain aliasing or in case you already have specific design changes, respectively new stylesheets in mind.

Montag, 2. November 2009

English video tutorial explaining Service-Community.net

Blog and Website in English

Tomorrow we will launch our English-speaking website on www.service-community.net, since we will start to offer our multilingual SaaS also in the US and UK. Therefore we will also write this blog in English from now on. You can select all English posts or German posts by clicking on the labels DEUTSCH or ENGLISH.