Freitag, 6. November 2009

Personal thoughts about the social service web and a new mindset that is needed

Björn Behrendt, the CEO of Service-Community.net writes in his blog about the clustered human intelligence as the megapower of the social web. He highlights six dimensions that service managers should train their staff in to be better prepared for customer dialogues on the social web and in order to change the mindset of employees: Social intelligence, Long-term perspective, Multimedia and cross-platform communication, Content awareness, A great portion of honesty and High-level of service orientation for individual problems.

Read the full blog post...

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